Shipping policy

SHIPPING POLICY

Processing Times

Most products from Mama & Co Designs are handmade or personalized to order. Please allow 7–14 business days for made-to-order items to be completed before shipping. Business days do not include weekends or holidays.

Ready-to-ship items typically leave our shop within 1–2 business days.

Processing time and shipping-transit time are separate. Selecting an expedited shipping service does not shorten the production time for a handmade or personalized item unless arrangements have been confirmed with us before ordering.

Shipping and Tracking

Shipping charges are calculated and displayed at checkout. Once your order ships, tracking information will be sent to the email address provided at checkout.

Delivery estimates are provided by the shipping carrier and are not guaranteed. Weather, holidays, carrier delays, and other circumstances outside our control may affect delivery.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address. Please contact us at mamacodesigns23@gmail.com as soon as possible if you notice an address error. We cannot guarantee that an address can be changed after an order enters production or ships.

If an order is returned because of an incorrect or incomplete address, the customer may be responsible for the cost of reshipping it.

Local Pickup

Local pickup is available for eligible orders. We will notify you when your order is ready and provide pickup instructions. Please wait for the ready-for-pickup notification before arriving.

Lost, Delayed, or Damaged Packages

If tracking shows that your package is delayed, missing, or damaged, contact us at mamacodesigns23@gmail.com with your order number. We will help review the tracking information and determine the appropriate next steps with the shipping carrier.

Questions

For shipping questions or rush-order availability, contact mamacodesigns23@gmail.com before placing your order.